We stand by our 100% Genuine, made in Australia sheepskin footwear!

We will provide a refund if you return the goods (not worn or damaged) less any freight costs for any items that were received damaged or not as ordered*. Within 30 days of receipt.
Please choose the size carefully by using our measurements as a guide. If you are not sure Contact US.

We will exchange the footwear for incorrect sizing less any freight costs. If returning the footwear we recommend insured airmail, this will take 5-12 business days as opposed to surface mail which can take a lot longer. You must e-mail us prior to returning or exchanging any items and inform us of the reason. We will then give you the contact point for the return.

It is the discretion of UGG Boots to refund less any freight charges for returns outside of this policy and this may attract a 20% re-stocking fee.

Receipt of goods with the assumption they were a different brand, look or feel does not constitute "not as ordered" please contact us via e-mail prior to your purchase if you have any doubts or queries.

Cancellation

You should contact us immediately should you wish to cancel any order for the Products placed through the Website. Requests for cancellation will be considered by Jumbo UGG Boots and may cancel the order at their discretion. UGG Boots reserves the right to charge a 10% cancellation fee to cover administrative costs for any orders cancelled prior to the shipment of your order.